Marketing and Donor Engagement Manager, The Novi Community
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About the Position
Summary
The Marketing and Donor Engagement Manager will shape how Novi communicates with the people who make our work possible. Reporting to the Director of U.S. Operations, you will lead storytelling across email, social media, direct mail, and donor communications while helping strengthen relationships with supporters through thoughtful, personal engagement.
This is a hands-on role with meaningful ownership. You will take campaigns from idea to execution, build and manage a clear content calendar, track what is working, and continually improve how Novi tells its story. Most of this is done remotely, but there will be some donor facing opportunities through conversations, meetings, events, and occasional travel, helping people understand the work and find meaningful ways to participate.
We are looking for a confident communicator with a strong understanding of marketing strategy, storytelling, and real human relationships.
Working Conditions
This is a hybrid position based in Grand Rapids, Michigan, with a flexible mix of in-office collaboration and remote work. The role combines focused independent work with regular collaboration across Novi’s small U.S. team and direct interaction with donors and international partners.
Job Duties
-Lead Novi’s storytelling across email, social media, direct mail, and other donor communications.
-Plan and execute marketing and fundraising campaigns from concept through delivery, using a clear and consistent content calendar.
-Create compelling written, photo, and video content that helps people understand Novi’s work and why it matters.
-Track campaign performance, interpret analytics, and use what you learn to improve engagement and results across channels.
-Build and strengthen relationships with donors through thoughtful communication, meetings, events, and follow-up.
-Work closely with Novi’s leadership to translate emerging needs into clear, human invitations for supporters to enter into.
-Occasionally travel for donor meetings, events, and field visits connected to Novi’s work.
Requirements
-Bachelor’s degree or equivalent professional experience
-3+ years of experience in marketing, content, social media, communications, or a related field
-Demonstrated experience planning and executing email and social media campaigns
-Strong writing, storytelling, photography, and video content skills
-Working knowledge of design tools such as Canva, Adobe Creative Suite, or similar platforms
-Strong organizational skills and the ability to manage multiple projects independently
-Mature interpersonal skills and the confidence to represent Novi well in donor conversations and professional settings
-Ability to work effectively in a small, collaborative team and take ownership across a variety of projects
-Willingness to travel occasionally for donor meetings, events, and field visits
-Valid driver’s license
-Experience in nonprofit work, fundraising, donor relations, or direct mail marketing is preferred
-Successful completion of a background check will be required as a condition of employment.
-Cross-cultural sensitivity, good judgment, and an instinct for what helps people care, connect, and give
Salary Range
How to Apply
Please send your resume and a brief cover letter to jon@novi.ngo Tell us a little about your experience, why this role interests you, and what draws you to Novi’s mission. Applications will be reviewed on a rolling basis until the position is filled.
About the Organization
Novi exists for a simple reason: war should not get the last word in a child’s life.
We are an international nonprofit working to restore childhoods disrupted by war. In Ukraine, Myanmar, Iraq, and other conflict-affected communities, we work alongside trusted local leaders and professionals to help children keep learning, find belonging, receive critical relief, and recover a sense of safety and agency.
We are a small organization by design, and that shapes how we work. Decisions stay close to the people and communities we serve. Team members are trusted with real responsibility, encouraged to think independently, and expected to bring both competence and humanity to their work. Our organizational values are; courage, humility, empathy, and fortitude.
This is not a place to disappear into a department. Your ideas will matter, your work will be visible, and the relationships you build will directly strengthen our ability to serve children affected by war.